Frequently Asked Questions
Answers to all your questions about hibj
From deposits to VIP benefits, account verification to cricket betting — find detailed information on everything in one place.
Welcome to hibj. As a new player it is natural to have many questions — how to make a deposit, how to keep your account secure, when you will receive VIP cashback, or how cricket betting works. This page is here to give you direct answers to those questions. Read through the questions organised into five sections below, and if you have any issues contact our 24/7 live chat support.
Frequently Asked Questions
Deposit Questions
Deposits via bKash, Nagad, or Rocket are usually credited within a few minutes. If more than 15 minutes have passed, save your mobile banking transaction ID or screenshot and share it with our live chat support. Our team will verify the issue and resolve it quickly.
The minimum deposit at hibj across all methods is ৳300. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike. You can start small and gradually bet the amount you are comfortable with.
hibj itself does not charge any fee on deposits. However, your mobile wallet or bank may apply a small processing fee according to their own policies. Check the terms of bKash, Nagad, or the relevant bank for details.
hibj currently supports five deposit methods — bKash, Nagad, Rocket, Upay and bank transfer (including major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). Mobile wallet deposits are generally the fastest.
Bank transfers may take slightly longer than mobile wallets, especially outside banking hours. It generally completes within a few minutes to a few hours. Using a mobile wallet is recommended for faster credit.
Member Account
Create a strong password — use at least 8 characters combining uppercase and lowercase letters, numbers, and special symbols. Avoid easily guessable information such as your date of birth or name. It is best not to share your password with anyone.
No. hibj's rules allow only one account per person. Attempting to create multiple accounts may result in all accounts being suspended and balances being forfeited. Bonus benefits can also be claimed only once per person.
Yes, you can log in to hibj from any device — mobile, tablet, or computer. Logging in from a new device for the first time may trigger an additional verification step for security. Confirm your identity using the code sent to your registered email or phone number.
Click the "Forgot your password?" option on the login page and enter your registered email address. A recovery link will be sent to your email. If you cannot access your email or face any issue, contact us directly via live chat — our team will verify your identity and assist you.
During registration you will need to provide your full name, email address, mobile number, and a password of your choice. Make sure you are at least 21 years old. The name you provide should match the name on your mobile banking account, as it will be required for withdrawals later.
VIP & Cashback
Each week a fixed portion of your net losses is credited to your account as cashback. The cashback rate depends on your VIP level — up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Cashback calculation resets at the start of each new week.
VIP members receive priority support, early access to special promotions, higher withdrawal limits, and personalised offers. The higher the level, the more benefits. Gold level members enjoy the most benefits.
hibj has three VIP levels: Bronze — up to 0.3% weekly cashback; Silver — up to 0.5% weekly cashback; and Gold — up to 0.8% weekly cashback. You can move up to a higher level through regular play.
Your VIP level is evaluated automatically as you play regularly and actively. Placing higher wagers and maintaining long-term activity increases your chances of moving up. You will be notified directly when your level changes.
Account Verification
Verification is usually requested before a large withdrawal for the first time or during a security review. This is a completely normal process done to protect your account and funds. Completing verification quickly ensures no delays in withdrawals.
For identity verification, a National ID (NID), passport, or driving licence is accepted. For address verification, a recent utility bill or bank statement (issued within the last three months) can be submitted. All documents must be clear and complete.
All your personal documents are kept secure through SSL encryption and are used solely for the verification process. Information is not shared with third parties. You can find more details on our privacy policy page.
If verification is rejected, the message from the support team will state the reason. This usually happens when an image is unclear or expired. Resubmit a correct and clear image, and if needed speak with us via live chat — we will help resolve the issue.
Yes, this is very important. The name registered on your hibj account must exactly match the name on your bKash, Nagad, Rocket, or bank account. If the names do not match, your withdrawal may be blocked. Make it a habit to enter the correct name at the time of registration.
Cricket Betting
Decimal odds are a multiplier for your total return on a bet. For example, if the odds are 2.50 and you bet ৳100, you will receive ৳250 in total if you win (including your original stake). The higher the odds, the lower the chance of winning but the greater the reward. Odds cannot go below 1.00.
An accumulator bet lets you place wagers on multiple matches or events at the same time, with all the odds multiplied together to create a larger potential payout. For example, if you bet on the outcomes of three separate matches, the three sets of odds are multiplied together. Keep in mind that if any single outcome is wrong, the entire bet is lost.
Match winner (which team will win), toss winner, total runs (over/under), over in which the first wicket falls, top batter and bowler, and total runs in a specific over — these are widely used betting markets. As an example, who will win a Bangladesh vs India match is a typical match-winner market.
Live in-play betting lets you place bets while a match is in progress. The odds change as the match situation evolves. For example, if a team loses wickets quickly their odds of winning increase. This betting experience is much more dynamic and requires quick decision-making.
Yes, betting is available on major cricket tournaments including the Bangladesh Premier League (BPL), T20 World Cup, and IPL. While a tournament is active, go to the relevant section to see the available markets. Visit our cricket page to learn more about cricket betting.
Still have questions?
Our expert support team is with you 24/7 in Bengali — contact us via live chat or email for any issue.
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