hibj's Privacy Policy

1. Introduction

hibj is a trusted online casino and betting platform in Bangladesh. We take the privacy and protection of our users' personal information very seriously. This Privacy Policy ("Policy") describes how hibj collects, processes, stores, and protects the personal information of users on its platform.

By using hibj's website or services, you are considered to have accepted the terms set out in this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

2. Information We Collect

hibj may collect the following types of information:

2.1 Information Provided Directly

• Name, email address, mobile number
• Date of birth (for age verification — our services are only for those aged 21 or above)
• Password and security information provided at the time of account creation
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account number)
• National ID card or passport information for identity verification

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system information
• Time spent on the platform, pages visited, and gaming activity logs
• Login and logout times and dates
• Transaction history and betting records

2.3 Information Received from Third Parties

• Transaction verification information from payment gateway partners
• Information from fraud prevention and identity verification service providers

3. Purpose of Using Information

hibj uses the information collected for the following purposes:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To operate gaming, betting, and payment services smoothly.
• Ensuring Security: To prevent fraud, money laundering, and illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To monitor your gaming behavior and ensure a responsible gaming environment.
• Platform Improvement: To analyze user experience and improve services.
• Communication: To send important updates, policy changes, and account-related notifications.

4. Sharing & Disclosure of Information

hibj does not sell your personal information to third parties. However, information may be shared in the following circumstances:

4.1 Trusted Service Providers

With third parties engaged for payment processing, identity verification, fraud prevention, and technical support — only to the extent necessary for them to carry out their specific tasks.

4.2 Legal Requirements

Information may be provided to relevant authorities in the case of court orders, government notices, or legal obligations.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred — however, we will notify users in advance in such cases.

5. Cookies & Tracking Technologies

hibj's website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser.

5.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — login sessions, security tokens.
• Functional Cookies: To remember your preferences and language selection.
• Analytics Cookies: To analyze platform usage and make improvements.

Cookies can be managed from your browser settings. However, disabling certain cookies may affect specific functionality of the platform.

6. Data Protection & Security

hibj adopts industry-standard security measures to keep your personal information secure:

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored on high-security servers.
• Access Control: Only authorized staff can access your information when necessary.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Two-Factor Authentication: The option to add an extra layer of security to your account.

While we are committed to ensuring the highest level of security, no digital system is 100% secure. In the event of a data breach, we will notify affected users as quickly as possible.

7. Data Retention Period

hibj retains your personal information for as long as necessary:

• All account information is retained while the account remains active.
• Even after an account is closed, transaction records may be retained for a specified period to meet legal and regulatory requirements.
• Relevant information for fraud prevention may be retained for an extended period.
• Information related to legal dispute resolution will be retained as needed.

Once the necessary retention period ends, stored information is securely deleted or anonymized.

8. User Rights

You have the following rights regarding your personal information:

• Access: You may request to view the information stored about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Request for Deletion: You may request deletion of your information where there is no legal obligation to retain it.
• Objection to Processing: You may object to the processing of your information for specific purposes.
• Data Portability: You may request your information in a structured, readable format.
• Withdrawal of Consent: Where data processing is based on consent, you may withdraw that consent at any time.

9. Third-Party Links

The hibj platform may sometimes contain links to third-party websites. We have no control over the privacy practices or content of these external sites. We recommend reading their own privacy policies before visiting these third-party sites.

Game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming) follow their own data policies. hibj is responsible for your information only within its own platform.

10. Protection of Minors

hibj's services are only for those aged 21 or above. We do not knowingly collect any information from minors. We follow an age verification process at the time of account registration.

If you become aware that a minor is using or attempting to use our platform, please notify our support team immediately. We will promptly close such accounts and delete the associated information.

11. Changes to This Policy

hibj may update this Privacy Policy from time to time. If any significant changes are made, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• State the date of the latest update at the top of the policy.

Continued use of hibj after changes are made will be considered acceptance of the new policy. If you object to the new policy, you may request to close your account at any time.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. hibj's support team provides service in Bengali and English 24/7.